FAQS

FAQS

Choosing your wedding stationery is an exciting part of planning your wedding.  In order to give you peace of mind over all the details we have put together a list of commonly asked questions to make the whole process a little easier.

Please read through all our frequently asked questions and if you don’t find the answer to your question here ( or in the terms and conditions ) then please don’t hesitate to contact us directly.

Is there a minimum order?

No, there is no minimum order.

I would like the wording to be changed to a more/less formal format, can this be done?

Yes, we can change the wording, free of charge.

I love a particular collection but I’m wondering if the colours can be changed?

Yes, we are happy to make colour changes to any of our ranges, free of charge.

Does each invitation come with an envelope?

Yes, each invitation and save the date are supplied with a quality white peel and seal envelope.

We can supply alternative envelopes such as a different colour but at an additional charge (price on application).

Does each RSVP come with an envelope?

No, our RSVP’s do not come with an envelope, but can be supplied for an additional charge (price on application).

Are envelope liners supplied with the envelopes?

The envelope liners are supplied at an additional cost of £0.60 per envelope.

Can we use bi-lingual text?

Yes. We can arrange for text to be printed in other languages; however the text must be supplied via email in full and checked by you. We do not accept responsibility for any spelling or grammatical errors made in the original text supplied.

How do I order a sample?

Email us with details of what design you would like to see, we’ll take your personal details, make them up and send them out to you.

How do I make payment?

We will send you PayPal invoices via email.

How long before getting married should I send out l my invitations?

Take a look at our How to order page where you will find some handy flow charts to determine how soon before your wedding you should send out your save the dates and/or invitations.

How many invitations should I order?

Remember to add up your invitations per couple/family, rather than per guest. We also advise ordering a few extra invitations, as this will allow for any mistakes made when sending them out or if you need to invite other guests at the last minute.

When should I order my reception items?

We recommend you order your reception items (such as table plan, place names, menus, order of service, etc) a minimum of six weeks before your wedding day or as soon as you have all the relevant information.

How much is delivery?

Samples will be sent first class signed for via Royal Mail at a price of £2.00 and final orders are sent via a courier service, prices ranging from £4.99 – £9.49 depending on speed of delivery and weight of parcel.

How will my items be sent and what if they are damaged?

All our personalised samples are sent by Royal Mail “signed for” post and final orders by tracked courier.

We check all our orders prior to sending them and they are sent in protective packaging. Any items that are damaged should be reported immediately to us on receipt. We will do our utmost to resolve any issues swiftly and positively.