How to Order

HOW TO ORDER WEDDING STATIONERY

First Things First….
Sit down (preferably with a brew) and have a look through our ranges. Decide on the right invitation for you. Add one invitation to your basket (this will be a personalised sample). Fill out our Order Form (carefully) with all the information you will want as this sample will also act as a proof to speed the whole process up. This would be the time to add any additional information such as the colour scheme you would like (if different from the original design). We will send you a PDF proof by email. Confirm the proof, and five days later a personalised sample will be on your doorstep, its as simple as that!

Alternatively, we also offer a Bespoke Service should you wish to drastically change the design or take one element and add your own ideas.

Personalised Samples….
We think that your sample should be personalised from the start, that way you can see exactly what to expect when your order is completed. The price of your sample will be deducted from your order when the final invoice is due. Due to the research and design work involved in the illustrated maps, samples will not be sent personalised with your chosen map. A pre-designed sample will be sent and upon confirmation of your order a PDF of your personalised map will be emailed to you as a proof.  We aim to get your personalised sample to you within 5 days.

Placing your Order….
Once you have approved the sample either by email or phone (we do like a chin wag over such important business!) we would then ask for a 50% non refundable deposit. We will discuss and confirm a date for completion of your order whereupon the final balance will be due.

Colour matching….
If you want to change the colour scheme from one of our existing designs please feel free to send us a sample of fabric, ribbon or card and we will get the best colour match for your design.

Only at the end of the phone or the click of a button….
We appreciate (after much planning of our own weddings) that this is one of the most important days of your life and such an important day deserves a discussion or three! We are more than happy to go through any of the minor or major details until you are completely happy.

Payments/The boring bit…..
We accept payments via Paypal, cheque or bank transfer and would require funds to be clear before we start designing/making and then posting out your order.

BESPOKE SERVICE

If you don’t ask, you don’t get…..
So here at Lillybear we offer a completely bespoke service. If you like our style or an element of one of our existing designs but want something new and completely unique to you we can design something inspired by you and your imagination.

As a starting point we would ask you to complete our Contact Form including a message about what you have in mind and/or specific design elements. We will then get in touch to discuss all the details and give you a quote. As a guide, we usually charge a one off design fee after which the price per invitation would then be the same as the closest equivalent from our “ready to buy ranges” depending on embellishments and sizing.

Outside of Lillybear we have taken on many a bespoke project either for ourselves (we never need an excuse to make something pretty) or for friends and family. From Christmas to Christenings, kids’ parties to hen doo’s and everything in between, check out our Bespoke page to draw some inspiration for your own unique item. Prices upon request.

ORDERING OTHER PERSONALISED ITEMS

We pride ourselves on attention to detail, modern design and all things personalised. When ordering any of our personalised items (besides wedding stationery) we would ask you to complete our Order Form stating which product you would like together with the personal details, name, date of birth, weight, etc. We will then send you a PDF proof by email. Confirm the proof, and five days later a unique gift or treat for yourself will be on your doorstep, it’s as simple as that! If you are in a hurry give us a call and we will do our very best to help you.