Terms and Conditions

TERMS & CONDITIONS

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following Terms and Conditions of use, which set out our relationship with you in relation to this website. If you disagree with any part of these Terms and Conditions, please do not use our website. Should you have any queries about these Terms & Conditions, or any other aspect of this website then please contact us directly using the Contact Form provided.

The term ‘Lillybear’ or ‘us’ or ‘we’ refers to the owners of the website.

The term ‘you’ or ‘your’ refers to the user or viewer of our website.

Samples
Before ordering invitations and save the date cards we would suggest you purchase a personalised sample first. The price of your sample will be deducted from your order when the final invoice is due. The samples we provide are used to give you an idea of the quality of our card stock and aim to act as a final proof.

We retain the right over the artwork of all of our samples and these must not be copied or replicated in any way.

Proofs
Personalised proofs will not be supplied prior to purchase. Once the item has been purchased, we will provide a PDF proof to be sent via email for your review and approval. We are committed to working with you until you are completely happy with your design.

You will be responsible for checking your own proof(s), in particular ensuring that the colours, layout, wording, spelling and grammar meet your needs and expectations. Whilst we will do our upmost to ensure these are to the highest standard, once you have signed off the proof we cannot take responsibility for any errors missed.[We reserve the right to charge for further amendments to designs once proofs have been signed-off by you.]

It will be your responsibility to ensure that the right number of prints are ordered. From experience we would recommend ordering 5 – 10 more cards to allow for mistakes and extra guests.

Quality
Because all of our items are handmade, there may naturally be slight variations on each item. However, every effort will be made to maintain the highest possible level of uniformity within each order. In the event of any materials being unavailable, we will endeavour to provide a suitable substitute with your prior approval.

We do not hold liability for defects that are beyond our control.

Please note that the colour of print may look different to digital proofs.

Please be aware that some embellishments used on our products are small, and may present a choking hazard to small children and babies.

Orders
It will be your responsibility to ensure that the order you place is correct.
We retain the right to reject orders at any point during the order process.
Alterations to orders may be made at our discretion after proofs have been signed-off with a cost incurred by you.
It will be your responsibility to notify us of any alterations to orders as soon as possible.
All orders must be paid in full before the final product is released for delivery.

Payment
Payment for goods may be made by PayPal, cheque or bank transfer.
Please note payments will have to be received by us in cleared funds before work will be commenced/dispatched.

Cancellation and Returns
Personalised goods cannot be returned and are an exception to the Distance Selling Directive (EU Law). As the majority of your order will contain personalisation and/or customisation if you wish to cancel your order you must notify us immediately. Depending on the stage of the design process it will be unlikely that we will be able to offer you a full refund but will do our best to refund you less then appropriate compensation to us for any time or materials used.

Copyright
Plagiarism is intellectual theft, not flattery, and will not be tolerated! Our website and all designs on it are the property of Lillybear and are strictly subject to copyright. Our designs and images may not be reproduced, copied, redistributed, modified or downloaded in any form without prior agreement. Likewise, please do not ask us to copy the work of another company or designer.

Please be aware that it will be your responsibility to obtain permission for the use of any images, readings or lyrics provided to us e.g. for Orders of Service.

We reserve the right to use any customer designs on our web-site.

Delivery
All our personalised samples are sent by 1st class post and should be received within 48 hours of dispatch.

Our final orders are sent by a courier and should be received within 24-48 hours of dispatch.

We cannot take responsibility for any delays to orders after they have been dispatched.

We take the utmost care to ensure safe and appropriate packaging and delivery methods are used. Any damage caused in transit must be notified to us with 24 hours upon receipt.

You must endeavour to notify us as soon as possible if goods are not received.

Please note, we are not responsible for any loss or damage which may occur when items are sent onwards by you.

International Orders
We do not accept orders which require delivery outside of the UK.

Price
VAT is not applicable to any of our prices.
We reserve the right make any alterations to price as a result of a pricing error on our web-site.

Warranties
We will endeavour to ensure that final products comply with the description on our web-site as closely as possible.

We will ensure as far as possible that goods sent are free from defects or damage.