TERMS AND CONDITIONS
TERMS & CONDITIONS
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following Terms and Conditions of use, which set out our relationship with you in relation to this website. If you disagree with any part of these Terms and Conditions, please do not use our website. Should you have any queries about these Terms & Conditions, or any other aspect of this website then please contact us directly using the email address or telephone numbers provided.
The term ‘Lillybear’ or ‘us’ or ‘we’ refers to the owners of the website.
The term ‘you’ or ‘your’ refers to the user or viewer of our website.
Before ordering invitations and save the date cards we would suggest you see a personalised sample first. The first sample is free of charge, as are all digital amendments/proofs to this sample. Samples ordered after the first free sample will be charged at the price of that invitation/save the date. The samples we provide are used to give you an idea of the quality of our print, card stock, ribbon, embellishments and colour matching and aim to act as a final proof.
We retain the right over the artwork of all of our samples and these must not be copied or replicated in any way.
We will always send a PDF proof via email for your review and approval. We are committed to working with you until you are completely happy with your design and therefore digital amendments/proofs are free of charge.
You will be responsible for checking your own proof(s), in particular ensuring that the colours, layout, dates, wording, spelling and grammar meet your needs and expectations. Whilst we will do our upmost to ensure these are to the highest standard, once you have signed off the proof we cannot take responsibility for any errors that have been missed. We reserve the right to charge an additional fee for any re-prints to incorporate any amendments to designs once proofs have been signed-off by you.
It will be your responsibility to ensure that the right number of prints are ordered.
Because all of our items are handmade, there may naturally be slight variations on each item. However, every effort will be made to maintain the highest possible level of uniformity within each order. In the event of any materials being unavailable, we will endeavour to provide a suitable substitute with your prior approval.
We do not hold liability for defects that are beyond our control.
Please note that the colour of print may look different to digital proofs.
Please be aware that card, ribbon and sealing wax may vary in shade due to them being supplied in different manufacturing runs.
Please be aware that some embellishments used on our products are small, and may present a choking hazard to babies and small children.
It will be your responsibility to ensure that the order you place is correct.
We retain the right to reject orders at any point during the order process.
Alterations to orders may be made at our discretion after proofs have been signed-off with a cost incurred by you.
It will be your responsibility to notify us of any alterations to orders as soon as possible.
All orders must be paid in full before we commence any work.
Payment for goods may be made by PayPal or bank transfer. Please note payments will have to be received by us in cleared funds before work will be commenced/dispatched.
Cancellation and Returns
Personalised goods cannot be returned and are an exception to the Distance Selling Directive (EU Law). As the majority of your order will contain personalisation and/or customisation if you wish to cancel your order you must notify us immediately. Depending on the stage of the design process it will be unlikely that we will be able to offer you a full refund but will do our best to refund you the appropriate compensation taking into account any time or materials used.
Plagiarism is intellectual theft, not flattery, and will not be tolerated! Our website and all the designs on it are the property of Lillybear and are strictly subject to copyright. Our designs and images may not be reproduced, copied, redistributed, modified or downloaded in any form without prior agreement. Likewise, please do not ask us to copy the work of another company or designer.
Please be aware that it will be your responsibility to obtain permission for the use of any images, readings or lyrics provided to us e.g. for Orders of Service.
We reserve the right to use any customer designs on our website.
All our personalised samples are sent by 1st class post and should be received within 48 hours of dispatch.
Our final orders are sent either via Royal Mail (first class signed for) or by an independent courier company and should be delivered within 24-48 hours of dispatch.
We cannot take responsibility for any delays to orders after they have been dispatched.
We take the utmost care to ensure safe and appropriate packaging and delivery methods are used. Any damage caused in transit must be notified to us with 24 hours upon receipt.
You must endeavour to notify us as soon as possible if goods are not received.
Please note, we are not responsible for any loss or damage which may occur when items are sent onwards by you.
We do not accept orders which require delivery outside of the UK.
VAT is not applicable to any of our prices.
We reserve the right make any alterations to price as a result of a pricing error on our website, due to dramatic increase of materials or for upgraded additions to the standard price points.
We will endeavour to ensure that final products comply with the description on our website as closely as possible.
We will ensure that as far as is possible goods sent are free from defects or damage.
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